Frequently Asked Questions
yoma88 FAQ — All your questions
answered right here
How to deposit, account verification, VIP benefits, and how to contact support — find all the answers on this one page.
The questions yoma88 players ask most while playing are addressed on this page, grouped into four main categories. You can clearly read about account verification (KYC), deposit and withdrawal processes, ways to contact the support team, and VIP level information. If you can't find the answer you're looking for, you can contact the support team directly — available 24 hours a day, 7 days a week in Burmese.
yoma88 FAQ Questions
Documents & Verification
Account verification (KYC) is essential for player security and financial protection. To prevent unauthorized access to your account and ensure responsible gambling compliance, yoma88 may carry out KYC checks when processing withdrawals or large deposits. This is a measure to protect players' funds and personal information.
yoma88 accepts the Myanmar National Registration Card (NRC) and Passport as identity documents. Make sure the photo you submit clearly shows your name, date of birth, and ID number. Photos that are hard to read or not clearly visible may be rejected and you will be asked to resubmit.
All submitted documents are protected with SSL encryption and can only be accessed by the KYC verification team. Personal information is never shared with third parties and is handled strictly in accordance with yoma88's privacy policy. For more details, you can read the Privacy Policy.
If your verification is rejected, the support team will contact you with the reason. Common reasons include low photo quality, incomplete document view, or poor readability. Correct the issue mentioned and resubmit a clear, new photo. If you continue to have problems, contact us directly via Live Chat.
KYC verification is typically required before your first withdrawal or when making large deposits or withdrawals. In some cases it may be requested at the time of registration. Since this is for the security of your account and funds, it is best to complete it as early as possible.
Deposits
At yoma88, the minimum deposit amount is 20,000 Ks for all payment methods including KBZPay, Wave Money, AYA Pay, and bank transfer. If you make your first deposit at or above this minimum, you can receive a 100% welcome bonus up to 500,000 Ks. For example — deposit 20,000 Ks and get a 20,000 Ks bonus, giving you 40,000 Ks to play with.
To deposit via Wave Money, log in to your yoma88 account and select Wave Money from the deposit/withdrawal menu. Note down the transfer number and name that appear, then send the money through the Wave Money app. After transferring, upload a screenshot or notify the support team with the transaction reference number. Full instructions are available via Live Chat.
yoma88 charges absolutely no commission on deposits. The exact amount you deposit will be credited to your account. However, the payment service you use (KBZPay, Wave Money, etc.) may charge their own transfer fees, so you should check their rates in advance. There are no extra service charges from yoma88.
Deposits should normally be reflected quickly. However, there may be a short delay depending on screenshot verification time or bank server speed. If your deposit has not appeared after 15 minutes, contact Live Chat with a screenshot or transfer reference number as proof, and the support team will check it for you.
Contact Us
yoma88 offers two support channels — Live Chat (direct instant messaging on the website) and email at [email protected]. For a quick response, Live Chat is the fastest and most effective option, while email is better suited for complex issues.
The yoma88 support team is available 24 hours a day, 7 days a week — including weekends. You can reach us at any time in Myanmar Standard Time (MMT, UTC+6:30) and receive assistance in Burmese. We guarantee you can connect via Live Chat even late at night.
To get your issue resolved quickly, please have the following ready before contacting us: (1) your yoma88 account number or registered phone number, (2) if it's a deposit or withdrawal matter, the transfer reference number and date, (3) a clear description of the problem (a screenshot helps if you have one). Having these ready allows the support team to assist you faster.
Yes — the yoma88 support team provides service in Burmese only. When you contact us via Live Chat, you can communicate in Burmese and our experienced team will fully understand and assist Myanmar players with their questions. There is no need to worry about language barriers.
yoma88's official support channels are Live Chat and email ([email protected]) only. The support team cannot be reached via Telegram, Viber, Messenger, or phone number. Anyone claiming to represent yoma88 through other channels may not be an official representative — please handle such contacts with caution.
VIP Benefits
yoma88 has four VIP levels — Bronze, Silver, Gold, and Platinum. Bronze members get up to 0.2% cashback per week, Silver 0.4%, Gold 0.6%, and Platinum — the highest level — up to 0.8% cashback per week. As players move up the levels, they unlock better treatment and exclusive benefits.
Consistent play and higher betting volume play a big role in reaching higher levels. yoma88 regularly reviews how long and how steadily each player has been playing, and if a VIP level change is due, you will be notified directly in your account. Steady, consistent play is the most effective way to level up.
Cashback is a system where a percentage of a player's total weekly betting amount is returned as a bonus. For example — if you are at Gold VIP, up to 0.6% of your weekly betting volume will be credited back to your account. This bonus can be used on any game, and getting a little back even on losing days is one of the key benefits of VIP membership.
Players who reach the Platinum level receive up to 0.8% cashback per week — the highest VIP rate — along with priority game access, dedicated VIP support, and specially tailored seasonal bonus offers. As a Platinum player, you will notice a clearly different level of service.
Yes — Bronze VIP players can also receive up to 0.2% cashback per week. No matter how low your VIP level, cashback is included, and as you move up the levels, your cashback rate increases with you. The yoma88 VIP system rewards every player according to how much they play.
Contact us and get your answer
Can't find the answer to your question in the FAQ above? The yoma88 support team is available 24/7 in Burmese, ready to help. Reach out via Live Chat and get your issue resolved quickly.